FREQUENTLY ASKED QUESTIONS


ORDERING, PAYMENT, SHIPPING & RETURNS

Where can I find more information on ordering, payment, shipping and returns?
Ordering, payment & shipping
Returns

My order is a gift, can it be shipped to another address?
During checkout you can provide a shipping address (this can differ from the invoice address). Nice to know: write a personal message in the notes field and we'll add it to a handwritten postcard!

I'd like to order a large amount of products. Can I get a discount? wil graag een groot aantal producten kopen. Kan ik korting krijgen?
For large order amounts a discount may apply. Contact Jinske Verpalen for the possibilities.

I'd like to order more products than there are in stock. Is that possible?
IMAKIN holds a small stock of products for direct shipment, but almost all products can be ordered by request! Contact Jinske Verpalen for the possibilities and delivery time.

IMAKIN ATELIER

What is the IMAKIN Atelier?
The IMAKIN Atelier is my office and a small craft shop. Watch this video for a tour (in Dutch).

What are the opening hours of the IMAKIN Atelier?
The IMAKIN Atelier is opened by appointment on monday to friday from 10:00-16:00. Contact Jinske to schedule an appointment.

Are all products from the webshop also available in the IMAKIN Atelier?
In the atelier shop a selection of the products are displayed. If you'd like to see a specifiv product, let me know in advance. I'll make sure the product will be there on display.

DIY KITS

Are the IMAKIN DIY kits also suitable for children?
The projects and instructions of the DIY kits were design with adults in mind. However, some of the DIY projects are also suitable for children, maybe with some help of an adult. The level of difficulty is stated with each DIY kit, most projects with 1 dot are suitable for children from 10 years old.

I don't understand something in the instructions, now what?
If you don't understand something in the instructions, you can always contact IMAKIN. I'll always try to help you finish your DIY project with extra advice or tips!

I have an idea for a DIY kit!
Awesome, let me know what your idea is and maybe I'll turn it into a DIY kit!

Can I design a custom DIY kit?
Sure, a lot is possible. Contact Jinske for the possibilities.

DIY SUPPLIES

I'm looking for a specific DIY material, but I can't find it anywhere. Can you help me?
IMAKIN is always looking for new and unique DIY supplies. Let me know what you're looking for and I'll try to find it for you!

Which material do I need for my DIY project? How should I use this materiale?
Just send me an email. I love giving DIY advice!

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