Undamaged products can be returned under the following conditions:
- you can only return a product within 14 days after delivery. The term starts at the day after the delivery of the order.
- notify the customer service before returning the product.
- the returned product is only accepted when it's in original state and in the original packaging.
- the (copy) of the invoice should be included in the return shipment.
Return shipments are at the risk of the customer. This means that IMAKIN is not responsible for damages or loss of returned products
When above stated conditions are met the product(s) can be returned as described below:
Step 1: Notify the IMAKIN customer service and state the order number, the product that you'd like to return and (if possible) the reason of return.
Step 2: You'll receive a confirmation e-mail for your return with further instructions for your return shipment.
Step 3: Pack the product together with the packaging slip / (copy) invoice in sturdy packaging. Send it to IMAKIN (Kanaalweg 30, 3526 KM Utrecht, The Netherlands).
Return shipments are for the cost and risk of the customer. This means that IMAKIN is not responsible for any damage or loss of the returned products.
Step 4: You'll receive a confirmation e-mail about the delivery of your return shipment and any repayments.
For all IMAKIN products, legal warranty applies. This means that an article should be in good shape and should function normally. In case you received a product that does not meet your expectations, IMAKIN will make sure a suitable solution will be found. Contact the customer service.