Undamaged products can be returned under the following conditions:

  • you can only return a product within 14 days after delivery. The term starts at the day after the delivery of the order.
  • notify the customer service before returning the product.
  • the returned product is only accepted when it's in original state and in the original packaging.
  • the (copy) of the invoice should be included in the return shipment.

Return shipments are at the risk of the customer. This means that IMAKIN is not responsible for damages or loss of returned products

Return procedure
When above stated conditions are met the product(s) can be returned as described below:
Step 1: Notify the IMAKIN customer service and state the order number, the product that you'd like to return and (if possible) the reason of return.
Step 2: You'll receive a confirmation e-mail for your return with further instructions for your return shipment.
Step 3: Pack the product together with the packaging slip / (copy) invoice in sturdy packaging. Send it to IMAKIN (Kanaalweg 30, 3526 KM Utrecht, The Netherlands).
Return shipments are for the cost and risk of the customer. This means that IMAKIN is not responsible for any damage or loss of the returned products.
Step 4: You'll receive a confirmation e-mail about the delivery of your return shipment and any repayments.


For all IMAKIN products, legal warranty applies. This means that an article should be in good shape and should function normally. In case you received a product that does not meet your expectations, IMAKIN will make sure a suitable solution will be found. Contact the customer service.

© 2013 - 2020 imakin | sitemap | rss | ecommerce software - powered by MyOnlineStore
This website uses cookies. More information Accept
What is a cookie ? A cookie is a small text file that is sent to your computer. When you visit a website Both this website and other parties may place cookies . What are cookies used for? This website uses cookies to improve . Ease of use and performance of the website Using cookies , we make sure to include that you do not always receive the same information when you visit our site or enter . Cookies make surfing the site so much more pleasant . There are different types of cookies . This website uses persistent cookies and session cookies. Permanent cookies : Allows the website can be set to your preferences. For example, to your consent to allow cookies to remember. As a result, you do not have to repeat so you save time and easily navigate through the online store . Your preferences Persistent cookies can be removed via the settings of your browser . Session cookies : Using a session cookie , we can see which parts of the website you have viewed this visit . We can therefore adapt to the surfing behavior of our visitors as possible. Webshop These cookies are automatically deleted when you close your browser . With the specific purpose of this Web site places cookies ? This web site places cookies for the following reasons : Shopping Cart ( functional cookie) : Remember what products are in your shopping cart. Without this cookie , you can order any products or in your shopping basket . Cookie selection ( functional cookie) : Remember that you have given to the placing of cookies our permission . Google Analytics ( tracking cookie ) : Measure how you use the website and how you found us and reports in attempt to gain insight here . Google AdWords ( tracking cookie ) : we measure how you use the website and how you found us. We use this knowledge to improve . Our AdWords campaigns Facebook ( Social Media cookie) : This cookie is possible to 'like' our Facebook page . This button works through code from Facebook itself originates . Twitter ( Social Media cookie) : This cookie is possible to follow our Twitter page . This button works through code that originates from Twitter itself . AddThis ( Social Media cookie) : This cookie is it possible to share via Facebook , Twitter , Hyves and various other social media websites our content . Affiliate marketing (marketing cookies) : We use these cookies to reward them for their contribution to the sales partner sites (affiliates , such Daisycon , TradeTracker and Cleafs ) . Review sites (marketing Cookies ): We like to be judged by customers . We use a review site such as The Feedback Company. These places cookies for proper operation . How can I manage or delete cookies ? Generally, cookies can be managed , edited and deleted by your browser . More information on and off , and cookies can be found in the instructions and / or using the help function of your browser .